Terms of Service

Agreement to these terms

These Terms of Service ("Terms") govern your access to and use of struxasplints.com (the "Site") and any purchases of products from Struxa, Inc. ("Struxa," "we," "us," or "our"). By using the Site or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site.

Use of the Site

You may use the Site for lawful, personal, non-commercial purposes. You agree not to:

• Use the Site in any way that violates applicable law or these Terms.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Site, its servers, or its security features.
• Copy, scrape, resell, or exploit any part of the Site except as expressly permitted.
• Submit false, misleading, or fraudulent information, including through our contact form or at checkout.

You must be able to form a legally binding contract to make a purchase. We may suspend or terminate access to the Site at our discretion if these Terms are violated.

Products, orders, and pricing

Our online store, cart, and checkout are powered by Shopify. When you place an order, you are making an offer to purchase, and Shopify processes your order and payment on our behalf.

• Pricing. Prices are shown in US dollars and are subject to change. Applicable taxes and shipping charges are calculated and displayed at checkout.
• Order acceptance. We may accept, decline, or cancel an order for any lawful reason — for example, product availability, suspected fraud, or an error in pricing or product information. If we cancel an order you have paid for, we will issue a refund.
• Errors. We work to keep product descriptions, images, and pricing accurate, but we do not warrant that all content is error-free and may correct errors at any time.
• Availability. Products are subject to availability and may be modified or discontinued.

Returns and exchanges

We want you in the right splint. Our return and exchange policy, consistent with the details published in our FAQ, works as follows:

• 30-day window. If you're not satisfied, email us at hello@struxasplints.com with your order number within 30 days of delivery to start a return or exchange.
• Condition. Standard-size splints can be returned if they're unworn, unwashed, and in original condition and packaging. For hygiene reasons we can't accept splints that have been worn or washed, unless the item is defective.
• One free size exchange. If the fit isn't right, we'll cover a one-time size exchange per order — send the unworn splint back and we'll send your new size.
• Trim-to-Size & customized items. Trim-to-Size splints that have already been cut or modified can't be returned unless they arrived defective, since they've been customized to you.
• Damaged, misprinted, or wrong item. If your order arrives defective or isn't what you ordered, email us within 30 days with a photo and we'll make it right with a free replacement or a full refund — usually with no return needed.
• Refunds. Approved refunds go to your original payment method, typically within 5–10 business days after we receive the return. Return shipping is your responsibility for change-of-mind returns; we cover it for defects and our errors. Original shipping is non-refundable except on defective or incorrect orders.

Shipping

Struxa products are engineered and manufactured in Colorado. Shipping methods, rates, and delivery estimates are shown at checkout, and you'll receive a tracking link by email once your order ships. Delivery timeframes are estimates, not guarantees.

Intellectual property

The Site and its content — including text, graphics, logos, product designs, images, and the STRUXA and Struxaform™ names and marks — are owned by or licensed to Struxa, Inc. and are protected by intellectual property laws. Except for the limited right to view the Site for personal use, no license or right is granted to you. You may not use our names, marks, or content without our prior written permission. Product features may be covered by issued or pending patents.

Medical disclaimer

Struxa splints are general-purpose support products designed for comfort and everyday support. They are not intended to diagnose, treat, cure, or prevent any disease, injury, or condition, and nothing on this Site is medical advice or a substitute for it. Always consult a qualified healthcare professional about any injury, pain, or condition, and before you begin, change, or stop using any splint or support. If you experience pain, numbness, swelling, skin irritation, or worsening symptoms while wearing a Struxa product, stop use and consult a healthcare professional. Keep out of reach of young children.

Disclaimer of warranties

The Site and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Struxa disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

Limitation of liability

To the fullest extent permitted by law, Struxa, Inc. and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Site or products. Our total liability for any claim relating to the Site or a product will not exceed the amount you paid for the product giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Indemnification

You agree to indemnify and hold harmless Struxa, Inc. and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Site, your violation of these Terms, or your violation of any law or the rights of a third party.

Third-party links and services

The Site may link to or rely on third-party services, including Shopify and Web3Forms. We are not responsible for the content, policies, or practices of third parties, and your use of their services is governed by their own terms.

Governing law

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms or the Site will be subject to the exclusive jurisdiction of the state and federal courts located in Colorado, unless applicable law provides otherwise.

Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site or placement of an order after changes take effect means you accept the updated Terms.

Contact us

Questions about these Terms? Contact us at:

Struxa, Inc.
7717 W 6th Ave, Suite F, Lakewood, CO 80214
hello@struxasplints.com